FAQs

1. CAN I TRACK THE DELIVERY OF MY ORDER?

A shipping summary, including the shipping provider used and a tracking number for the package, is designated to
each order we ship out and shall be included in the Shipping and Delivery Status Confirmation e-mail. The shipping
provider gives a more detailed status of your delivery and has the most up-to-date information. However, if your
package has not arrived within the shipping time specified when you ordered, feel free to contact
us at support@boxandprints.com or +63(2)661-9742 to inquire about its status.

2. CAN I CHECK THE STATUS OF MY ORDER?

Click the “Order Tracking" link at the bottom of the website to check the status of your order. Enter the order number
and your email address to track a single order. You can also sign into your account to see your recent order history.
For each order, you can see order details and shipment summary. Your order may take the full estimated shipping
time to get to you.  If your order status shows up as “in-process” that means we are getting your order ready to go!
We’ll do everything possible to make sure your order gets to you by the promised date. As soon as your order ships,
we will send you an email with all your tracking information.

3. HOW WILL I KNOW THAT THE ORDER WAS PLACED SUCCESSFULLY?

After you place an order, an order confirmation immediately appears in the same window. The confirmation includes
an order number. Please write the order number down before closing your browser. Within 24 hours, you will receive
an order confirmation email, which shows the same order number and provides a link to your order status page on
the website. You can check the status of your order anytime.

4. HOW CAN I PAY FOR THE ITEM(S) I PURCHASED?

BOXANDPRINTS.COM accepts payment through PAYPAL, DRAGONPAY and C.O.D.

5. HOW CAN I PURCHASE FROM BOXANDPRINTS.COM?

You may read through our Ordering & Shipping page for complete details on how to purchase from
BOXANDPRINTS.COM – from adding items to your cart to completion of the purchase process.

6. DO YOU ACCEPT REFUNDS?

Sorry, we do not issue cash refunds it will be credited to the next order.

7. HOW CAN I RETURN & EXCHANGE DAMAGED OR DEFECTIVE ITEMS?

You may return & exchange defective or damaged item(s) through our office or contact us through customer support
if returning via courier. We only accept defective and/or damaged item(s) for exchange reportedly within 24 hours
after receipt. Items must be accompanied with a photograph. Full details, can be found on our Returns and
Exchanges page.

8. HOW MUCH IS THE SHIPPING & HANDLING FEE?

  Up to 3kg  Add-on above 3kg
Metro Manila P150.00 P60.00/kg
Luzon P160.00 P60.00/kg
Visayas P180.00 P60.00/kg
Mindanao P180.00 P60.00/kg

 

Note: Actual shipping & handling costs are subject to change.

9. HOW MANY DAYS WILL THE DELIVERY TAKE?

We ship your orders within 3-5 business days upon verification of payment. Orders placed on Saturdays, Sundays,
and Holidays, will be processed on the following business day. Same with weekdays Monday-Friday beyond 6:00
p.m. will be processed on the following day. Delivery within Metro Manila takes one (1) to three (3) business days.
Provincial deliveries are from of five (5) to seven (7) business days. Please note that we aim to deliver within the time
agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time
frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-
operation days may also affect the processing and shipping of your packages. Please also note that we will not be
liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from
the moment the items are picked-up from our warehouse up to the time of delivery to you).